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| When fully restored on the afternoon of July 5, the service outage had lasted 86 hours. KDDI at the time said that it had affected 39.15 million mobile connections, or around 60 percent of the company's contracts. An "au" mobile phone service shop is pictured in Tokyo on July 4, 2022. (File photo by=Kyodo) |
[Asia News = Reporter Reakkana] TOKYO: A major service disruption at telecom company KDDI Corp. earlier this month affected at least 30.91 million people, becoming one of the worst such incidents in Japan, according to an accident report submitted to the communications ministry Thursday, Kyodo reported.
The disruption, which spanned several days, exceeded the magnitude of a 2018 service outage at SoftBank Corp. in which a record 30.60 million mobile connections had been affected. The Ministry of Internal Affairs and Communications is expected to issue an administrative order to KDDI next month to prevent a recurrence. The provider of the "au" mobile service -- and Japan's second-largest mobile carrier by subscribers, said the numbers of mobile connections and people affected by the disruption are the same.
KDDI President Makoto Takahashi is slated to hold a press conference on Friday afternoon in Tokyo regarding compensation to affected users, as well as measures to prevent a similar incident from occurring again. Around 23.16 million phone users and more than 7.75 million users of mobile data were affected. The outage beginning July 2 also disrupted banking systems, the transmission of weather data, parcel deliveries, and network-connected cars, among other things. Phone users were unable to dial emergency numbers such as 110 or 119 for an extended period of time.
